Tuesday, September 07, 2021

website connection issues - most probably client-side DNS misconfiguration

One of our websites was not responding when trying to connect with Chrome incognito tab from offices behind a Sophos network security appliance. Interestingly, the error message shown was "xx.yy.zz.kk refused to connect" with the relevant IP address being an Airtel address and not a github/cloudflare address as it should be, since the website was hosted on github with cloudflare proxying. 

Most probably this was due to some sort of misconfigured DNS, I guess, since V reported that it was working after the alt DNS IP 8.8.8.8 was added along with cyberoam's IP address (which was primary DNS) in the wireless router.

But the fact that only incognito tabs had this issue was interesting. Maybe due to this - in incognito mode, Chrome seems to be connecting to dns in a different manner, which seemed to have the issue - https://blog.google/products/chrome/more-intuitive-privacy-and-security-controls-chrome/

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