Tuesday, September 13, 2022

Virus and threat protection not opening in Windows 10

After restoring Windows 10 on a refurbished mini-desktop purchased on Amazon, found that the Start button was not displaying any content when left-clicked, and the Virus / threat protection / Windows Defender settings page was also not opening. Tried these steps, https://www.thewindowsclub.com/virus-and-threat-protection-not-working-on-windows

  • cmd as administrator using right-click of start menu
  • ran System File checker with
    sfc /scannow
    - this showed some errors, and said they were fixed.
  • ran Deployment Image Servicing and Management with
    DISM.exe /Online /Cleanup-image /Restorehealth

It also did not report any issues, but the problem continued. Then tried anti-rootkit scan from Malwarebytes - it found and fixed some issues. Rebooted, ran another malwarebytes full scan, did windows update. Then Windows Defender and Virus threat protection page started opening. Start menu (left click) still doesn't work, but other things seem ok.

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