I was trying to recharge another prepaid Airtel number with "international roaming plan 2997" for 365 day validity.
Tried with Airtel thanks app from my Airtel mobile - failed.
Tried from website - failed.
Tried calling customer care - they said try going to a shop.
Tried from shop - failed.
Tried sending them an email to 121@in.airtel.com - "We noticed that you're contacting us from an email ID that isn't linked to your Airtel account.
You shall write back to us from your registered ID or reach out to airtel thanksapp get instant support 24x7 right from the help and support section."
The help and support section is a chatbot. There didn't seem to be any option to contact a human being.
Finally, I thought maybe trying from the Airtel app on the actual prepaid account for which Intl. Roaming was needed - success. Edit - half an hour later, that transaction was reversed, too!
Airtel's own customer service people did not know this, the shop guys (tried two different shops) did not know this, it is not mentioned anywhere that these intl. roaming plans need to be bought from the phone which is actually going to roam!
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