Thursday, December 28, 2023

Wordpress users unable to log in

Troubleshooting request - admin users got logged out of Wordpress, unable to log in, "reset password also not working".

Rebooting the server has not resolved the issue.

The users shared this page,

https://blog.hubspot.com/website/locked-out-of-wordpress

Reset the password by connecting to the database and editing the users table, getting the MD5 hash of the password using

echo -n testpasswrdreplacewithcorrectone | md5sum

which works fine, tested with

 
Still could not log in, so renamed the password security plugin directories as mentioned in the post above, located in public_html/wordpress/wp-content/plugins
password-protect-page
and
password-policy-manager 
in this case, renamed to the directoryname_deactivate or whatever.

Then login works.
 

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